Unable to log in — what can you do?
If you are having trouble logging into your Route 66 Auctions account, we recommend going through the steps below. Not every step will apply to every situation, but together they resolve most login issues.
1. Check whether your account is activated
• Click the activation link in the confirmation email you received when creating your account.
• Without activating your account, you will not be able to log in.
2. Check your password
• Passwords are case-sensitive.
• Make sure CAPS LOCK is turned off and that you are entering the correct password.
3. Clear cookies or stored passwords
• Your browser may be using an outdated or incorrect saved password.
• Delete cookies or the saved password in your browser settings and try logging in again.
4. Check your email address
• Ensure you are logging in with the correct email address linked to your account.
5. Try a different browser or device
• Temporary browser issues can sometimes block the login process.
• Try logging in using another browser or a different device.
Forgot your password?
If you forgot your password:
• Click “Forgot password?” on the login page.
• You will receive an email with a link to set a new password.
• After resetting your password, make sure to delete any outdated login details saved in your browser to avoid confusion.
Still having issues?
If the problem persists after following these steps, please contact us.
To help our team resolve your issue quickly, include the following information:
• The email address you are trying to log in with
• The browser you are using (e.g., Chrome, Safari, Edge)
• Any error message displayed, including the exact wording
Our technical team will analyse the issue and assist you as quickly as possible.
